Privacy Policy
Last updated: May 2026
1. Introduction
Home Helper ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform to connect home owners with domestic workers in South Africa.
2. Information We Collect
- Account information: your name and email address when you register.
- Profile information: your role, bio, daily rate, and availability status.
- Location data: your approximate geographic location when you choose to share it.
- Messages: chat messages and agreement terms exchanged through the platform.
- Contracts: generated PDF agreements when both parties mutually agree.
3. How We Use Your Information
- To create and manage your account and profile.
- To match you with relevant home owners or domestic workers in your area.
- To facilitate communication and agreement between users.
- To generate and store digital contracts.
- To improve our platform and user experience.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. Your profile information (name, role, location, rate) is visible to other registered users of the platform. Messages are only visible to participants in a conversation.
5. Data Security
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your account details confidential.
6. Location Data
Location data is only collected when you explicitly grant permission through your browser. You may update or remove your location at any time from your profile settings. We use this data solely to display your profile on the map and help users find workers or owners nearby.
7. Your Rights
You have the right to access, correct, or delete your personal information at any time by updating your profile or contacting us. You may also request a copy of your data or withdraw consent for data processing where applicable under South African law (POPIA).
8. Contact Us
If you have any questions about this Privacy Policy, please contact us through the platform's messaging system or via the contact information on our website.